| 1. |
Direct Debit Customer Service Agreement |
| |
|
| 1.1 |
Where the due date falls on a non-business day, we will draw the amount on the
next business day. |
| 1.2 |
The financial institution may, in its absolute discretion, at any time by notice in
writing to me/us terminate this Request as to further debits. |
| 1.3 |
We will only draw the due amount each month; we will not change the frequency of
drawing arrangements without your prior approval. |
| 1.4 |
We reserve the right to cancel the Trinity Telecom Direct Payment Plan drawing
arrangements if three or more drawings are returned unpaid by your nominated
Financial Institution and to arrange with you an alternate payment method. |
| 1.5 |
Trinity Telecom may terminate this Request at anytime by written or verbal notice
and I/we must adopt an alternative method of payment |
| 1.6 |
We will keep all information pertaining to your nominated account at the Financial
Institution, private and confidential. |
| |
|
| 2. |
Your rights: |
| |
|
| 2.1 |
You may terminate the Trinity Telecom Direct Payment Plan drawing arrangements
at any time by giving written notice to us. Such notice should be received by us at
least 14 business days prior too the due date. |
| 2.2 |
You may stop payment of a drawing under the Trinity Telecom Direct Payment
Plan by giving written notice to us. Such notice should be received by us at least 14
business days prior to the due date. |
| 2.3 |
You may request change to the drawing amount & or frequency by contacting us
and advising your requirements no less that 14 days prior to the due date. |
| 2.4 |
Where you consider that a drawing has been initiated incorrectly (outside the Trinity
Telecom Direct Payment Plan) you should take the matter up directly with us. |
| |
|
| 3. |
Your responsibilities: |
| |
|
| 3.1 |
It is your responsibility to ensure that sufficient funds are available in the nominated account to meet a drawing on
its due date. |
| 3.2 |
It is your responsibility to ensure that the authorisation given to draw on the nominated account is identical to
the account signing instruction held by the Financial Institution where the account is based. |
| 3.3 |
It is your responsibility to advise us if the account nominated by you to receive the Trinity Telecom Direct
Payment Plan drawings is transferred or closed |
| 3.4 |
It is your responsibility to arrange with us a suitable alternate payment method if the Trinity Telecom Direct
Payment Plan drawing arrangements are cancelled either by yourselves or the nominated Financial
Institution. |
| |
|
| 4. |
Dishonoured payments |
| |
|
| 4.1 |
Should your direct debit request be rejected for any reason Trinity Telecom reserves the right to apply a charge of $20.00 |
| 4.2 |
If your payment is dishonoured you will be notified by an authorised Trinity Telecom representative, after which you are required to make full payment within 3 days. If your payment is not received within this time, we reserve the right to restrict all services with Trinity Telecom until such time as the account is paid in full. |
