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| 1. |
Are there any costs or charges involved? |
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Joining Trinity Telecom is free of charge - there are no company joining fees, depending
on the plan you select there are contract options on some of our plans but these are not
mandatory, and no minimum charges for service connected to the Business Saver and
Business Cap Plans. Other plans may or may not have a minimum monthly commitment.
With the Trinity Telecom Total Service option your service, value add products (line hunt,
call waiting etc) and all calls are invoiced to your business by Trinity Telecom. |
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| 2. |
Will my business phone number change? |
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No - Your number does not change. Nothing changes except that you will receive a bill from Trinity Telecom for your National, International and Calls to Mobile Phones at greatly reduced prices. |
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| 3. |
Does every business call I make go through the Trinity Telecom Network? |
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Yes, calls to 12, 13, 1300, 18, 19, 0500, 0900 numbers are billed to you by Trinity Telecom. |
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| 4. |
How do I access your network? |
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Trinity Telecom will preselect your lines & or possibly reprogram your PABX system (if
necessary) to allow all calls to charged at Trinity Telecom's low rates. |
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| 5. |
Is there any disruption to my business or lines during the preselection process? |
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No, absolutely not. The process is completely seamless & is carried out using an
automated transfer process between networks. |
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| 6. |
Can I transfer my 1300 & or 1800 numbers to Trinity Telecom for a saving? |
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Yes, Trinity Telecom can arrange to "port" your inbound & or freecall numbers from your
current company as well as offer you better rates in the process. |
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| 7. |
Do you offer a long distance or International fax service? |
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You are able to send faxes by using the Trinity Telecom network, and will be charged the
same as if you were making a voice call. Please be aware however, that you must use
0011 when dialling internationally as 0015 (fax stream) is a Telstra product and 0019 is an
Optus product and is not compatible to the Trinity Telecom network. |
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| 8. |
I think I am contracted to my current provider, how do I know if I am? |
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Please contact your current landline supplier to see if you are under contract and what exit penalties there may be. |
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| 9. |
How long does it take to transfer to Trinity Telecom from my current provider? |
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In most instances 5-10 days. All phone companies have 30 days to release services so
please bear this in mind. |
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| 10. |
What about my mobile phone? |
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Yes, Trinity Telecom can bill your mobile on your normal phone account - call us on
1300 786 192 to find out more. |
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| 11. |
If I am experiencing a fault how do I report & resolve it? |
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If there appears to be any type of fault on your line then you can contact our fault logging
service on 1300 786 192. The fault will be reported & investigated. If it is a network fault, it
will be cleared as soon as possible. If it is a line fault a technician will be arranged to
attend. |
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| 12. |
What will my bill look like? |
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With Trinity Telecom, you have the option of receiving either a paper hard copy or an
electronic soft copy of your bill on PDF. Beyond this, the "view your bill" option on this
website (once set-up for you with a password), allows you to view & create itemised call
data reports. We invite your to call us on 1300 786 192 for an explanation of this option. |
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Billing Questions |
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| 13. |
How often will I receive a bill? |
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Fully itemised bills will be issued to you monthly (in the first week of the month). |
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| 14. |
How can I pay my bill? |
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Online |
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Go to the "pay your bill" option on this website to enter your credit card details for
immediate online payment. |
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Direct Debit |
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Call 1300 786 192 and register for Direct Debit to nominate your credit card. Payments will
be taken out on the due date automatically. |
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BPay |
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Contact your participating Bank, Credit Union or Building Society, either by internet or
telephone, to make this payment from your cheque, savings or credit card account. When
prompted enter the biller code and your Customer Reference (on your bill) |
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BPAY biller code: 747 980 |
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National Australia Bank Tel:13 2665 Internet: http://www.national.com.au/
Commonwealth Bank Tel:13 2221 Internet: http://www.commbank.com.au/
Westpac Bank Tel:13 2032 Internet: http://www.westpac.com.au/
St George Bank Tel:13 3030 Internet: http://www.stgeorge.com.au/
ANZ Bank Tel:13 1314 Internet: http://www.anz.com.au/
Suncorp Bank Tel:13 1155 Internet: http://suncorp.com.au |
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Credit Card |
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Call our customer service on 1300 786 192 24 hours a day, 7 days a week. To pay your bill using MasterCard, Visa and American Express. We will
provide you with a receipt number for your records. |
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Paying in Person |
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Please present this payment slip at a Post Office where cash, cheque or credit card will be
accepted using the barcode. |
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Mail |
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Detach the payment slip from the bottom of the bill and return it together with your cheque
made out to Trinity Telecom. |
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